Your privacy is important to us. Personal data is therefore carefully processed and secured by us and not passed on to third parties for commercial purposes. You will not be confronted with third-party advertisements on our website. Croatia Villa also does not use cookies that allow third parties to offer you unsolicited services or products.
This privacy statement explains what personal data Croatia Villa collects from you through our interaction with you and through our services, and how we use that data. We encourage you to read it carefully.
This privacy statement was last updated on 02-03-2023 11:00 am.
In our processing, we adhere to the requirements of privacy legislation. Among other things, this means that:
- we clearly state the purposes for which we process personal data. We do this through this privacy statement;
- we limit our collection of personal data to only the personal data needed for legitimate purposes;
- we first seek your explicit consent to process your personal data in cases where your consent is required;
- we take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
- we respect your right to access, correct or delete your personal data at your request.
Use of personal data
By using our services, we obtain certain data from you. This may include personal data. We store and use only the personal data that is provided directly by you, in the context of the service you have requested, or which, when provided, it is clear that it is provided to us for processing.
We use the following data for the purposes stated in this privacy statement:
- Name and contact details, such as first and last name, gender, email addresses, postal address, billing address, phone numbers and other similar data, so that we can reach you before, during and after your holiday (by post, email, SMS/WhatsApp or phone), not only to send your booking confirmation and travel documents, but also to contact you, for example if something is still unclear, additional information is needed or available and/or to check after the holiday if everything went well.
- Demographic data of you and your travel party, such as age/date of birth, gender, country and preferred language, so that the owner and manager of the accommodation you booked are aware of the composition of your travel party and can provide you with an appropriate service on site.
- Device and usage data, such as your IP address, device IDs, regional and language settings, so that we can remember your preferences.
- Payment data, such as the details of the bank account(s), with which you have made payments to us. These are stored in our records to link your payment to your booking number and make any refunds to you. When you pay us through Mollie, your payment is made directly by these parties themselves. In doing so, we do not get to see your bank or credit card details, Mollie only tells us whether your payment was successful or not.
Processing bookings
When you book an accommodation with us, we use your personal data to process your booking. If necessary for proper handling, we may also provide your personal data to third parties. You can read more about this in this privacy statement.
Advertising
We do not inform you about new accommodation or additional services. We only have contact with you regarding a booking you have made with us.
Contact form
Through our website we offer the possibility to ask questions by means of a contact form, in which you are asked to fill in various data in order to process your query. You choose which data you provide in the process. The data you send us will be kept as long as is necessary according to the nature of the form or the content of your e-mail for a full response and handling.
Publication of reviews
After your stay in an accommodation, we ask our customers to give a review about the rented accommodation. We do this via Trustpilot. If you use this, you can decide for yourself what information you wish to leave here.
Advertisements
Our website does not display third-party advertisements,
Provision to third parties
Owners of a rented accommodation will receive your personal data and the personal data of all persons in your party a few weeks before arrival. Owners of accommodation are legally obliged to provide this data to the authorities of the relevant country. Owners may also pass on the personal details of you and your travel party to the managers of their accommodation so that they are aware of your arrival and can welcome and assist you on site during and after your stay. By placing a booking, you agree that parties involved in the creation and execution of the booking will receive personal data from you and your travel party.
Cookies and similar techniques
The Croatia Villa website uses cookies and similar techniques but does not use cookies for personalisation. Croatia Villa uses functional cookies for the proper functioning of its websites and analytical cookies from ourselves and external partners, such as for example Google, to provide you with an optimal user experience. Croatia Villa does not use cookies that allow third parties to offer services or products to you.
When you visit our website for the first time, a notice will be displayed explaining why we use cookies. We take your continued use of our website as consent to this use of cookies.
You are free to disable cookies via your browser. Please note that our website may then no longer work optimally.
We have no processing agreements with our external partners.
Google Analytics
Wij maken gebruik van Google Analytics om het surfgedrag op onze website te analyseren en te verbeteren. Tevens gebruiken wij Google Analytics voor het analyseren van online advertenties zoals Google Adwords. Google kan deze informatie aan derden verschaffen, indien Google hiertoe wettelijk wordt verplicht, of voor zover derden de informatie namens Google verwerken. Wij hebben hier geen invloed op. Wij hebben Google niet toegestaan, de verkregen Analytics informatie te gebruiken voor andere Google diensten. De verkregen informatie, inclusief het adres van je computer (IP adres) wordt door Google opgeslagen. Voor meer informatie lees het privacybeleid van Google en het privacybeleid van privacybeleid van Google Analytics.
Beveiliging
Wij nemen beveiligingsmaatregelen om misbruik van en ongeautoriseerde toegang tot persoonsgegevens te beperken.
Retention periods
The personal data described above will be kept for as long as necessary to complete your booking, including handling administration, feedback, complaints, damages, etc.We keep this data for a maximum of 3 months.We do not use the data for marketing purposes.The data is then deleted unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).If you would like your data to be deleted sooner, please make your request to us by email: info@kroatievilla.nl.
Websites of third parties
This privacy statement does not apply to third-party websites connected to our website by links. We cannot guarantee that these third parties will handle your personal data reliably or securely. We recommend that you read the privacy statement of these websites before using them.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement.
It is recommended that you consult this privacy statement regularly so that you are aware of these changes.
Inspection and changing your data
For questions about our privacy policy or questions about inspection and changes to (or deletion of) your personal data, please contact us at any time using the details below.
Personal data authority
Of course, we are happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to lodge a complaint with the Personal Data Authority against such processing of personal data. You can contact the Personal Data Authority for this purpose.
Contact details
Croatia Villa
Prince Willem-Alexanderlaan 415
7311 SX Apeldoorn
The Netherlands
Phone: +31 85 1302567